People are funny. I get that finding out someone being pregnant with twins is less common than finding out someone is pregnant with a singleton. However, people’s reactions are very different.
Relationship building is crucial, no matter your business. Today, automation and innovation is what sets our generation and world apart, but it also can allow us to lose the real sense of customer service. The beauty of the internet is how we can speak and help our customers when our physical location isn’t open. Today, helping our customers from 9-5 isn’t enough.